What you’ll learn
The Cisco Certified Technician Supporting Cisco Collaboration Devices training is designed to equip individuals with the necessary skills for providing onsite support and maintenance for Cisco collaboration endpoints and operating environments. It focuses on tasks such as identifying Cisco collaboration endpoint models, accessories, cabling, and interfaces, understanding Cisco collaboration software, and utilizing the Cisco Command-Line Interface (CLI) for connecting and servicing products.
Throughout the training, participants will enhance their proficiency in collaboration fundamentals, utilize common network tools for Data, Video, and Voice infrastructure components, execute typical service-related tasks specific to Cisco Collaboration products, and perform basic troubleshooting, including hardware replacement due to failure or upgrade.
Upon completion of this training, individuals will be prepared to take the 100-890 CLTECH v1.0 exam. Successfully passing this exam leads to the attainment of the Cisco Certified Technician (CCT) Collaboration certification.
Training overview
The Cisco Certified Technician Supporting Cisco Collaboration Devices training aims to enhance your expertise in utilizing Cisco software configuration and tools, conducting basic troubleshooting and remedial services, and deepening your understanding of video and collaboration fundamentals. Through this training, you’ll develop confidence in managing Cisco collaboration devices and systems.
Objectives
- Use basic Cisco software configuration and tools: CLI commands, Tera Term, Putty, file transfer protocols, USB Storage, serial connections, and Windows
- Describe video and collaboration fundamentals and Cisco collaboration products, including software and hardware components
- Perform remedial services (hardware break/fix) on Cisco collaboration products, including software and configuration backup and restore, test calls, software upgrade/downgrade, endpoint resets, and change passwords
- Recognize correct connections and configuration
- Perform basic Layer 1 and basic Layer 2 troubleshooting
Course Outline
- Collaboration Environment Overview
- Infrastructure Overview
- Cisco Converged Network
- Introducing Cisco Collaboration Technology and Solution
- Basic Video Concepts
- Evolution of Cisco IP Video Solutions
- Cisco Conferencing Infrastructure Overview
- Cisco On-Premises, Cloud, and Hybrid Deployments
- Cisco Webex® Product Lines and Their Components
- Cisco Unified Communications Manager IM and Presence Service
- Introducing Cisco Unified CM
- Cisco Collaboration Endpoints Equipment and Related Hardware
- Cisco Webex Desktop Series Hardware Components
- Cisco Webex Board Hardware Components
- Cisco Webex Room Kit System Hardware Components
- Cisco Webex Room 55 and Cisco Webex Room 70 G2 Hardware Components
- Cisco Webex Room Panorama Immersive System Hardware Components
- Cisco MX and SX Quick Set and SX80 Codec
- Cisco TelePresence® IX-5000 Hardware Components
- Cisco Collaboration Peripherals Hardware
- Service-Related Knowledge
- Basic IP Settings
- Use CLI Commands
- Use a Terminal Emulator for a Console Connection
- Use a Serial Connection to the CLI
- Connect to the Web Interface
- Use File Transfer Protocols
- Use USB for File Transfers
- Backup and Restore
